XL commenced commercial operations in 1996, primarily covering Jakarta, Bandung and Surabaya areas. This made XL the first private company in Indonesia to provide cellular mobile telephony services.
Lowongan Kerja XL
PT XL Axiata Tbk invites the best professional to join as:
Specialist – Service Partnership Operations
Jakarta Raya
Responsibilities:
* Work hand in hand with vendors and partners the manage our SLA network availability through:
* providing network analysis from collected alarm, symptom, statistical data and any related data to avoid or minimize potential service interruption (proactive actions)
* discussing regularly for complex cases to find the best and the most effective solution for avoiding the repetitive problems
* ensuring the solution can be implemented and resolved the problem within SLA agreed.
* Analyze and control of incident problem which is escalated through:
* conducting review, procedure and feature of the software/hardware in the production network
* performing the analysis from Manage Service Report
* Monitoring all required system modification and support the coordination between manage service partner and other department
* Monitor system availability and ensure all system within contract
* Ensure service level agreement KPI’s contract are met and address all service level issues
Requirements:
* S1 Telecommunication with minimum of 5 years experience on the second level engineer
* Highly skilled in VAS & MDS : SGSN, SMSC & ITP
* Highly skilled in Data Communication: Router & Switch
* Skilled in GSM Network : BSC & MSC
For apply online, please send your resume via JobStreet on the following below. Only short-listed candidates will be notified.
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